Shipping policy
Shipping Policy
At Addicted to Beauty, we place great importance on the speed and care of order processing. Once your order is confirmed, we are committed to preparing your package within 1 to 3 business days. Please note that this timeframe may be extended for various reasons, including:
- Carriers (Nationex, Purolator, Canpar, etc.) may experience additional delivery delays due to high demand;
- During peak periods such as Black Friday, the holiday season, or other promotional events.
That said, rest assured that we do everything possible to ensure your package reaches you as quickly as possible.
If a customer provides an incorrect address (for example, a missing apartment number) and the package is returned to the Addicted to Beauty shipping center, reshipping fees will be at the customer’s expense. If a package is delivered to an incorrect address provided by the customer, Addicted to Beauty cannot be held responsible. It is the customer’s responsibility to ensure that all shipping information is accurate.
Once your order has been shipped, you will receive an email containing a tracking number so you can follow your delivery during transit.
All orders are shipped from Monday to Friday, excluding Canadian statutory holidays.*
Free Shipping
- Quebec: Free shipping on orders of $80 or more before taxes**
- New Brunswick, Ontario, and British Columbia: Free shipping on orders of $199 or more before taxes**
- Prince Edward Island, Alberta, Saskatchewan, and Manitoba: Free shipping on orders of $199 or more before taxes**
Free shipping is not available in Northern Canadian territories.
Order Tracking
A confirmation email with a tracking number and link will be sent once your order has shipped. Carriers provide standard tracking services.
Please check your junk or spam folder if necessary.
* Free shipping is not available in Northern Canadian territories.
** Some remote areas may not be eligible for this promotion.
*** List of statutory holidays: New Year’s Day (January 1), Good Friday and/or Easter Monday, Saint-Jean-Baptiste Day (June 24), Canada Day (July 1), Thanksgiving (second Monday of October), and Christmas Day (December 25).